Privacy Policy

1. Scope

This Privacy Policy explains how Trimlake Neural Studio (“we”, “us”, or “our”) collects, uses, and shares information when you visit our website, purchase courses, or interact with our services.

2. Data We Collect

• Account data: name, email address, password (hashed), and preferences.
• Transaction data: purchased courses, payment status, and receipts (processed by payment providers).
• Course activity: progress, assignments, and feedback.
• Device and usage data: IP address, browser type, pages visited, and timestamps.
• Support communications: messages you send via the contact form or email.

3. How We Use Data

• Provide and improve courses, track progress, and deliver certificates.
• Process orders, prevent fraud, and provide customer support.
• Send service-related emails; marketing is opt-in and can be opted out anytime.
• Analyze usage to enhance content quality and platform reliability.

4. Lawful Basis

We rely on contract performance, legitimate interests (e.g., improving services), legal obligations, and consent where required (e.g., marketing emails).

5. Sharing & Disclosure

We do not sell personal data. We share information with processors who help us operate (e.g., cloud hosting, payment providers) under data processing agreements. We may disclose data to comply with law or protect our rights.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We use aggregated and de-identified data where possible.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your Rights

• Access, correct, or delete your personal data.
• Object to processing or request restriction where applicable.
• Data portability for information you provided to us.
• Withdraw consent for marketing at any time.

9. Cookies

We use cookies to remember preferences and analyze traffic. You can control cookies through your browser settings. See the cookie banner in the footer for consent choices.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided us personal data, contact us to remove it.

11. International Transfers

If we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via the website or email.

13. Contact

If you have questions about this Policy or your data, contact us at [email protected] or call +1 (415) 915-2048.